Terms of Service

DataBridge provides an email list cleaning tool that processes CSV files and returns filtered output files. The Service is provided “as is” and “as available”. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You must be at least 16 years old to use the Service. By creating an account you confirm you meet this requirement.

We may suspend or terminate accounts that violate these Terms, engage in abusive behaviour, or are inactive for more than 12 consecutive months.

You agree not to use the Service to:

• ✕Upload files you do not own or have lawful permission to process.
• ✕Process data in violation of applicable privacy laws (GDPR, CAN-SPAM, CASL, CCPA, etc.).
• ✕Attempt to reverse-engineer, scrape, or copy the Service.
• ✕Circumvent plan limits through multiple accounts or automated means.
• ✕Upload malicious files intended to disrupt the Service.
• ✕Resell or sublicense access to the Service without written permission.
• ✕Use the Service's API or webhooks to build products that compete directly with DataBridge.

You retain full ownership of all files you upload and all data contained within them. By uploading a file you grant us a limited, non-exclusive licence to process the file solely for the purpose of providing the Service to you.

We do not claim any rights over your data beyond what is necessary to operate the Service. See our Privacy Policy for full details on how we handle your data, including retention periods, sub-processors, and your rights under GDPR and CCPA.

You are responsible for ensuring you have the legal right to process the personal data in any file you upload, including obtaining appropriate consents where required. When you act as a data controller, DataBridge acts as your data processor.

Free plan features are provided at no cost and no credit card is required to sign up or use them. You can upgrade to a paid plan at any time; you can also stay on the free plan forever.

Paid plans are billed monthly or annually in advance via Paddle, our Merchant of Record. All prices are in USD. Paddle handles applicable sales tax / VAT collection and remittance on our behalf based on your billing country.

Upgrades take effect immediately. Paddle charges a prorated amount for the remainder of the current billing period.

Downgrades take effect at the end of the current billing period. You retain access to your current plan's features until then.

Cancellations take effect at the end of the current billing period. We do not offer refunds for partial months except where required by law (including the EU's 14-day right of withdrawal where applicable).

Extra row packs are non-refundable and do not expire. They are consumed after your monthly plan allowance is exhausted.

If a payment fails, Paddle will retry according to its standard dunning schedule. Failure to resolve the payment may result in suspension of your account until the balance is settled.

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure issues, or circumstances beyond our control may cause downtime. We will make reasonable efforts to notify users of planned maintenance in advance.

Row limits reset at the start of each billing period. We do not carry over unused rows.

The DataBridge name, logo, interface, and underlying technology are owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property.

You may not use our name, logo, or branding without prior written consent.

The Service is provided “as is” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that results obtained from the Service will be accurate or reliable.

Email cleaning reduces — but does not eliminate — the risk of bounces or deliverability issues. Final deliverability depends on factors outside our control (sender reputation, content, recipient server rules, etc.).

To the maximum extent permitted by applicable law, DataBridge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the total amount you paid us in the three months preceding the claim.

You agree to indemnify and hold DataBridge harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

When you use the Service to process personal data on behalf of data subjects (including email addresses and associated metadata), you act as the data controller and DataBridge acts as your data processor under GDPR Article 28 and analogous provisions of CCPA, UK GDPR, and similar laws.

Our Data Processing Agreement is published at https://databridge.so/dpa and is incorporated by reference into these Terms. By creating an account and processing personal data through the Service, you accept the DPA as it stands at the time of acceptance, including the Standard Contractual Clauses referenced in section 6 of the DPA. We record the date and version of acceptance against your account so an audit trail exists if you or your auditors ever need it.

If your procurement team requires a counter-signed PDF of the DPA on company letterhead, email support@databridge.so and we will return an executed copy within two business days at no additional cost.

The full list of sub-processors we rely on (Paddle, Supabase, Resend, Vercel, Upstash) is maintained in Annex B of the DPA and our Privacy Policy. We will notify you by email at least 30 days before adding or changing a sub-processor so you may object before the change takes effect.

These Terms are governed by the laws of the jurisdiction in which DataBridge is incorporated. Any disputes shall first be attempted to be resolved informally by contacting support@databridge.so. If informal resolution fails, disputes shall be submitted to the competent courts of that jurisdiction. Consumer residents of the EU retain their statutory rights to bring a claim in their country of residence where applicable.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at support@databridge.so.